Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, in it's original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at weborders@marketwinestore.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at weborders@marketwinestore.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is faulty, damaged or incorrect, so that we can evaluate the issue and correct it as soon as possible.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Unfortunately we do not offer exchanges for different products, if your item is faulty we are more than happy to replace it once returned. The fastest way to ensure you receive the correct product, if you change your mind, is to return the item. Once your return is accepted and refunded, you must make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.